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FAQ

This page provides information on our terms and policies.

Berry Styles
Adorable Kids Shoes!

Frequently Asked Questions

 

Why choose BerryStyles.com over other places?

At Berry Styles we go the extra mile to offer you advantages that you can't get anywhere else, like free shipping on orders over $20, easy returns, 30-day refunds, free exchanges, and up to one year returns accepted for unused items, plus you get to enjoy savings with our BerryBucks loyalty points rewards, Deal of the Day savings and discounts on new arrivals and pre-order items, in addition to sales, discounts, coupons, and giveaways offered via our email newsletter, facebook page and twitter page, and so much more.

What forms of payment do you accept?

We use Paypal for secure payment processing. Paypal gives you the choice to pay with your credit/debit cards including Visa, MasterCard, American Express, Discover Card, & bank echecks. Please note that you do not need to sign up for a Paypal account to use your card to pay for your purchase with us.


Is my credit/debit card account number safe with Paypal?

We chose Paypal to handle the sensitive payment transaction to ensure the security of your credit/debit account information through Paypal's proprietary encryption and secure payment systems, giving us one of the best methods to accept payments without ever having to handle or manage our customers' credit card numbers. This way, our customers can rest assured their card numbers are protected and their purchase transactions are safe when shopping with us. This helps to reduce the risks and costs for us and in turn helps us pass the savings on to you with better prices.


What is your Privacy Policy?

Please click here to read our Privacy Policy page.


What is the BerryBucks loyalty program about?

Click here to read about our exclusive BerryBucks loyalty savings program.



What can I expect with my purchase experience at berrystyles.com?

We believe customer satisfaction to be the single most important factor for the success of any business, and so we strive to delight you by exceeding your expectations with quality products and great service. We work hard to constantly improve our systems to earn your business again and again. And as your children's footwear needs evolve, we want to be your first choice when you look for shoes.

Your satisfaction is our goal. If for any reason you are not satisfied with your purchase, let us know and we will strive to make it right for you.


Can I purchase a Gift Certificate to send as a gift?

Yes you can. Just click here to go to the Gift Certificate page and purchase a gift certificate in any amount you like and send it to anyone you wish to send it to. They will receive an email from us notifying them that you have sent them a gift certificate with a special certificate code that they can apply to any purchase on the website during checkout.


How can I find out about your newest arrivals & latest promotions?

We invite you to sign up to our mailing list to get notices about our latest arrivals, exciting promotions, sales, coupons, discounts, and happenings. You can subscribe/unsubsribe anytime by clicking here.
We also invite you to connect with us on Facebook and Twitter for giveaways, sneak peeks, and exclusive discounts and offers.


Can I special order a particular color/size of a style I like?

Yes you can. Click here to contact us with your special request and we will gladly work on sourcing your item(s) from our manufacturers / distributors to fulfill your order.


Do you charge sales tax on my order?

Only orders shippped to California are subject to 9% sales tax. Orders shipped outside of CA are not subject to any sales tax.


How much does shipping cost?

We offer free standard shipping within the 48 contiguous states on orders $20 and over. You may also choose to upgrade your shipping method to FedEx Ground or Express services at discounted rates.
For orders under $20 or shipping to other than the 48 contiguous states, shipping charges are based on factors such as weight of your shipment, destination, dimension of shipping carton, type of service, etc. Our shipping rates start at $5.95 for the some of our lightest items shipped to the 48 continental states. To get a shipping estimate for the item(s) you're interested in buying, place them in your shopping cart, then select your state/country, and click on Update Totals to see a shipping quote.


When will my order ship and when will I receive it?

We typically process your orders for items available in stock within 24-48 Hrs. On the rare occasion that we run out of stock on a certain style or a particular size, we can usually fulfill your order within 3-4 days.

Orders placed on Friday after 10am Pacific Standard Time, will ship Monday.

Orders placed during official national holidays or long holiday weekends, will ship the first day we are back in business after the holiday is over.

Shipping times may be longer during sales and promotions.

Shipment transit time for domestic orders is typically 2-7 days depending on where you live. International shipments can take 1-4 weeks to arrive.


What is your return / exchange policy?

Please click here to view our returns & exchanges page.


Are there restrictions during Sales or when using a Promotion Code?

Discounts do not apply to previously purchased merchandise, gift certificates, or orders placed after the end of the sale or promotion. We do not offer price adjustments for previously shipped items or pending orders.

In case of a return, you are entitled for a refund if you purhased your item at full retail price or if your discount was at 20% Off or less. However, during sales or when using promotions of 25% or more, your items will be eligible for a store credit only if returned, unless it was marked as final sale at time of purchase. Final sales are deeply discounted and are not eligible for return or exchange.

 

   How can I be certain the shoes I buy will fit my child's feet?

We go to great lengths to make sure you have all the information you need to select the right shoe size for your child. Sometimes, certain styles from different manufacturers can run either big or small for their quoted sizes, that's why we measure the inside footbed (insole) of every style/size we offer and post the measurements in an easy to read size chart in the product detail page for each item we offer. All you need to do is measure the bottom of your child's foot while he/she is standing, then make your size selection accordingly. Need more assitance or have any fitting questions, call us 310-408-7090 and we'll be happy to help.


How do I know if my child's shoe has enough growing room?

The recommended toe room allows 1/4 inch to 3/8 inch between the longest toe and the end of the shoe. Also, about 1/8 inch of growth room is usually already incorporated into the manufacturing of children's shoes to ensure there is built-in space for growth.


How do I know if my child's shoes are wide enough?

You should be able to pinch just a little of the upper material. If the shoe feels too tight and is not available in a wider width, a half size larger is recommended.


What are the differences between American and European sizing?

Unfortunately there is no universal standard used worldwide for shoe sizes which means you may require different sizes from different manufacturers. In general, European shoes tend to run short and wide while American sizes tend to run true to sizing charts.
Generally, our shoe listings will include size charts with inner sole measurements and sizing guides to help you make an informed choice. If you're still unsure about fit sizing, call or email our helpful customer service for assistance in choosing the sizes you need.


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ballerina flat shoes

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BERRY STYLES

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